Returns

• Can I return for an exchange?

  We regret to inform you that we do not offer an exchange service. Please return your item(s) and place a new order for a replacement. Your refund will be processed upon receipt of the returned item. For assistance on how to return, you can refer to our guide by clicking this link - https://www.ka...

• Do you have my return?

  Once your return has been delivered to our warehouse, it typically takes us up to 5 business days to process it. You will receive an email confirmation once your return has been processed and your refund has been initiated. If you require further assistance or have any concerns about your return...

• Have you received my return?

  Please use the bar-code on your postage receipt to track the parcel. Once the order has been delivered please allow 10 working days for the refund to be processed, you will receive a confirmation email once the refund has been made. If you do not receive a refund within the time-frame advised p...

• How do I return from outside of the UK?

  You can certainly return your order to us within 28 days of receiving the parcel. Please ensure that the item(s) are returned to us in the original packaging with the tags still attached in an unworn and unwashed condition. All lingerie and swimwear must be returned with the hygiene sticker sti...

• How do I return? (UK)

  For UK returns, you have 28 days from the date of receipt to return any unused items in their original condition. Please note that a £2.50 deduction will be applied to your refund to cover the return label cost. For lingerie and swimwear, the hygiene sticker must remain intact to be eligible for ...

• How long do I have to return?

  You have 28 days from the date the order is received to return any unsuitable items to us. Please ensure that the items are returned in the original packaging with tags still attached in an unworn, unwashed condition.

• I did not receive a returns label in my parcel

  Sorry to hear that your order was not suitable for you! Please use the link below to create a returns label with Inpost/Royal Mail. Return Policy – Kaiia Please retain the proof of postage until you have received a refund into the account used to make the purchase. If you have any queries ple...

• I don't have an InPost locker near me. What other options do you have?

  If InPost services are not available in your area, you also have the option to return your items through Royal Mail.

• The tracking shows my return was delivered to you but I've not received a refund

  Due to the high volume of returns we receive, we kindly ask that you allow up to 10 working days for us to process your refund once the item(s) is returned to us. Rest assured that our Returns Team is working diligently to process your return as quickly as possible. Once your refund has been pro...

• Why you do not offer free return?

  Similar to many other online retailers in the footwear industry, we do not provide free returns. The return fee you encounter assists in covering the costs related to shipping and handling for the delivery of your order. Our goal is to offer exceptional service while also maintaining affordable p...