We are so sorry to hear that you have received a faulty item!
Please contact our team using the contact form or email address provided with your order details and an image of the fault and a member of the team will be able to get this resolved for you.
Please ensure that in the event your item arrives faulty you contact our customer support team before returning. Unfortunately, any items that arrive back to us with a fault that has not been logged will be refused and returned to you.